Customer Service

Shipping & Delivery
We are continuing to accept online orders 24/7 with Representative's hours Tuesday -Frirday 10:00AM-5:00PM EST. Orders are generally processed the next business day. Please be patient as we work to get your items to you.We make every effort to deliver these hand crafted items to you so please help us by providing a correct current address. Please look for your shipping confirmation emails. Please note the delivery window does not include the time it takes to process your order. Also note, delivery dates are not guaranteed. Express service does guarantee the delivery window, however we do reserve 2 business days for us to process your order. The BEST way to reach us is by email: info@nappynhappy.com. 
Privacy & Security
We respect your privacy and value your trust. Your information will not be sold or shared.
Returns & Replacements
We do not offer a refund on these personal use items. Refused items, items with wrong addresses, or moved addressees etc.-bad faith orders- will not be refunded. Please contact us as soon as possible if there is a problem with your order so that we can make adjustments before your product is shipped.
Coupons
On occasion we will send out special promotional offers to customers that subscribe to our mailing list. Coupons will not apply to the Nappylocs tool or the Complete Kit that includes the Nappylocs Tool or Nappylocs Book. 
International Orders
Please note that international buyers are responsible for all Customs Duty or VAT Taxes assessed by their country. It is also important to consider that international orders may take several weeks to arrive depending on how long they are held in customs.